We've structured a front-line Management team for you as a partner that includes direct access to Sales, Operations, and Technology leaders who are empowered to make real, impactful decisions to better serve your needs. The purpose of this team is to collaborate and provide you with an overall system that matches your desired needs while making it affordable, functional, and deliverable. That's the Gearco difference!

It goes without saying that Development teams in most organizations are responsible for product development for past, on-going, and upcoming releases. The Gearco difference gives you the power of change. When Gearco does not match your policy and procedures, or management simply wants a change, the Implementation and Development teams work together to create a workable solution. When these solutions are delivered on Gearco's timeline, there no additional cost to you. By the way, Support has direct access to our Development teams to address your custom related issues.

Running 12 Months — Brand Requests 88      Triggered Development Changes 989      Customer Cost $0.00
That's the Gearco difference!

Our Implementation team is a quiet giant working behind-the-scenes of our cloud. Whether importing or assisting with messaging information, or while managing over 400 configuration settings per property (in addition to over 100 security options for users and apps), they handle all the magic of kick starting your properties. They'll also handle researching alternate system solutions to help match Gearco processes with your business policies and procedures. When your newly-requested features are released and ready for use, Implementation will provide guidance for testing and implementing with your brand's procedural processes.

Running 12 Months — Managed Requests 73      Managed Deployments 49

For us, it's not just a numbers game of counting and tracking calls; rather, we are all about getting you a solution to the problem at hand. With various levels of support, including escalation paths directly to management, we aim to quickly and effectively solve any problems you may be experiencing. Sometimes, problems are not support-related and therefore require system changes to match your business policies, procedures, and workflows. Our Support teams have direct lines to our Implementation teams who can investigate other system possibilities.

Running 12 Months — 1st Contact Resolution 96%      Total Resolution 98%      System Uptime 99.1%     
Current System Status       

We service all sizes from small businesses to enterprise class brands. Whether operating a single property or multiple properties, we're confident you'll love having the endless possibilities that come with Gearco's flexing cloud technology for management companies. Come and join our family of brands who've trusted us since 1996!